Our Satisfaction Guarantee
We are confident you will absolutely love your order, but we understand this may not always be the case. In the scenario that you are not satisfied with your order you can return it for any reason within 30 days of delivery, no questions asked.
While we certainly hope you fall in love with each item you order, we recognize that will not always be the case. Given our mission, we’re happy to give you a full refund within 30 days of delivery. Our products are purposely imperfect, because they’re often made by hand whether completely or with the assistance of a sewing machine. Even our factory-made products are subject to flaws, because we believe in the beauty of human imperfection.
Should you request a refund, please expect it within four weeks of giving your package to the return shipper. In many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email us at firstname.lastname@example.org with your order number and details about the product you would like to return. We’ll respond swiftly with instructions for how to return items from your order.