Our Satisfaction Guarantee
We are confident you will absolutely love your order, but we understand this may not always be the case. In the scenario that you are not satisfied with your order you can return it for any reason within 30 days of delivery, no questions asked.*
Last Chance items with red pricing are final sale and cannot be returned.
YaYa & Co. is happy to offer free shipping on all orders of $150+ to the contiguous United States. Shipping cost for orders under $150 or that do not meet the free shipping requirement will be calculated at checkout.
All orders are shipped next business day - holidays, weather delays, etc. may affect this processing time. We’ll notify you within 1 business day if we’ve gone out of stock on any item in your order. Depending on the shipping options you choose, shipping date estimates may appear on the shipping quotes page.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We are not responsible for duties/taxes imposed on certain countries. They are not included in shipping rates.
While we certainly hope you fall in love with each item you order, we recognize that will not always be the case. Given our mission, we’re happy to give you a full refund within 30 days of delivery.* Our products are purposely imperfect, because they’re often made by hand whether completely or with the assistance of a machine. Even our small factory-made products are subject to flaws, because we believe in the beauty of human imperfection.
All Last Chance Collection items are final sale and cannot be returned. Custom or modified orders cannot be returned, unless otherwise agreed upon. We do not accept returns of products where law label has been removed by customer.
If you need to return an item, please email us at firstname.lastname@example.org with your order number and details about the product you would like to return. We’ll respond within 1 business day with instructions for how to return items from your order. To be eligible for a return, your item must be in the same condition that you received it.
All returns are free with an exception to rugs and international returns.
30-Day return policy is the same but return shipping is not covered for rugs & international returns. Returns must be dropped off to FedEx within three business days of receiving the return label unless otherwise agreed upon. We DO NOT process returns via phone call or chat - returns are processed via email only.
Should you request a refund, please expect an email regarding the credit to your payment method within 1 business day of us receiving the return package.
*In the event of international, rug returns, the cost must be covered by the customer
*All Last Chance collection items are final sale and cannot be returned